The Basic Rug Pad

Shipping Policy:

In-stock items:

UPS Ground or USPS regular shipping is free on all orders over $250, except furniture. Shipping of orders under $250 is a flat $9.99. Shipping of samples is always free. 

Unfortunately we cannot offer express shipping, due to the handcrafted nature of our items.

We are a small staff but we try very hard to ship out all in-stock items within a maximum of two days of receiving your order. We will email you with tracking information as soon as your item(s) are shipped.

Made-to-order items:

Time frames vary widely by item, depending on degree of customization and item type. Please refer to individual product pages for specific lead time information on a particular item. If you order any made-to-order item, once we have submitted your order to our maker and have you in the queue, we will reach out to you with an estimated ship date for your order.

Free Pickup:

If you live in (or would like to visit!) the Denver metro area, you’re always welcome to pick up online orders at our store during store hours at no charge. We'd love to meet you!

Furniture orders are available for pickup at our shared warehouse space, where our friendly staff can help you load your vehicle.

Furniture Delivery Rates:

We offer flat rate shipping regardless of the size of order or number of items.

For Denver orders (within 60 miles of our shop), our white glove delivery service includes bringing your items safely inside the home, situating them in place and setting them up properly for $99. Removal of existing furniture is not included, but we are happy to set it up for you with advance notice for a fee.

Deliveries outside of our local radius are handled by our network of trucking partners and include doorstep delivery for a flat rate of $99 regardless of order size. Since these routes are typically served by a single driver, we cannot include inside setup. You will have to arrange to bring your furniture to your room of choice and set up as needed. We are happy to help guide you through the setup and are working on videos to make it simple! (only dining tables, cribs, beds and some desks require setup).

When your furniture ships, we will call you to collect any remaining payments due and hand off your order information to our trucking partner, who will contact you to arrange a delivery time and let you know what to expect. So please be sure that the contact information on your order will be correct at the time you expect your furniture to be ready, or give us a call to update it if needed.

Return Policy:

We are a small company who prides ourselves on lifelong relationships with our customers. We always strive for complete satisfaction, but we must stay in business in order to keep serving our customers. Therefore, we had to develop certain policies.

We maintain a 30-day return policy on any stock or express ship furniture. Return shipping and delivery fees will be deducted from your refund.

For any customized item: Should you discover a manufacturing defect or damage upon delivery, please notify us with 48 hours of delivery and we will arrange a repair or replacement. Items may be picked up or repaired on site, free of charge. 

Please Note: Customized merchandise cannot be returned. The beauty of natural materials is the variations of color and grain. Variations in color and grain do not constitute a defect. A 50% deposit is required at the time of purchase; Final balance is collected before delivery.

Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Purchases are not refundable should your ordered items not fit through these areas. 

Storage: If you are unable to take delivery of your items when they are ready, no problem! We'll be happy to store them for you for a fee, calculated based on the size of the items and the time needed. If you have any questions contact us at info@modernbungalow.com