Policies

Shipping Policy: 

Samples always ship free!

Rugs and lighting ship free!

For other non-furniture items:

For purchases under $250 we charge a flat $9.99 per order.
For purchases over $250 shipping is free.

Due to the handcrafted nature of our items we cannot offer express shipping. 

Returns: You many return any non-custom items to us within 30 days, for any reason, for a full refund, less return shipping. Items that ship in boxes (like lighting) must be in original packaging and not previously installed. Samples may be returned at any time for full credit.

We're sorry, but custom, discontinued, and floor model items cannot be returned. 

Furniture Delivery Rates:

You are always welcome to pick up your furniture at our warehouse free of charge once it is ready.

Deliveries of all orders within 60 miles of our Denver store are a flat $99, and include delivery inside your home to the room of your choice as well as assembly where needed.

Deliveries of all orders outside of the 60 mile radius are a flat $99, and are delivered by one of our trusted trucking partners to your doorstep. Since there is typically one driver, we cannot offer inside setup and assembly.

Rug Trade-up Policy:

We want you to be happy with your wool rug for a lifetime! If you buy a small size rug (for instance a 2' x 3') and you love the colors and would like it in a larger size, you can return it any time after your purchase (yes any time!) for a larger rug and receive full credit toward your new rug.

Return Policy:

We are a small company who prides ourselves on lifelong relationships with our customers. We always strive for complete satisfaction, but we must stay in business in order to keep serving our customers. Therefore, we will apply the policies below.

We maintain a 30-day return policy on any standard item or express ship furniture. Delivery fees will be deducted from any refund.

For any customized item: You may cancel any custom order within 7 days for a full refund. After 7 days, you may still cancel the order up to the estimated or actual ship day, which ever comes first. However, we will be unable to return your deposit.
After delivery, should you discover a manufacturer defect or damage upon delivery, please notify us with 48 hours of delivery, and we will arrange a repair. Items may be picked up or repaired on site, free of charge. We cannot accept returns on custom merchandise. 

Return shipping will be deducted from returns of non-custom merchandise returned or exchanged within 30 days of receipt for reasons other than manufacturer’s defect or damage.

Please Note: Customized merchandise cannot be returned. The beauty of natural materials is the variations of color and grain. Variations in color and grain does not constitute a defect. A 50% deposit is required at the time of purchase; Final balance is collected before delivery.

Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Purchases are not refundable should your ordered items not fit through these areas. For more information, please see our Terms and conditions.

Storage: If you are unable to take delivery of your items when they are ready, no problem! We'll be happy to store them for you for a fee, calculated based on the size of the items and the time needed. If you have any questions, reply to this email or contact us at info@modernbungalow.com.