Policies

Shipping Policy: 

We offer free USPS or UPS Ground shipping on all non-furniture items. Because of the handcrafted nature of our items, we unfortunately cannot offer express delivery.

If we have the item at the store we will ship it out within 24 hours. 

For the lion's share of our inventory, it's made to order specifically for you by one of our makers. For this reason, delivery time frames are very vendor specific; From 2 weeks for a lamp, to 6 months for a hand knotted custom rug. Look to our individual maker pages for more specific detail. We will always make sure you understand what you are purchasing and why it takes the time it does. 

Furniture Delivery Rates:

We offer flat rate shipping regardless of the size of order or number of items. Our white glove delivery service includes bringing your items safely inside the home, situating them in place and setting them up properly.

City of Denver: $99

Denver Metro (Lone Tree to Westminster): $99

Front Range, Summit County and Vail: $99

Deliveries outside of our delivery radius are handled by our network of white glove delivery partners and include the same level of service for a flat rate of $299 regardless of order size.

Rug Trade-up Policy:

We want you to be happy with your wool rug for a lifetime! If you buy a small size rug (for instance a 2' x 3') and you love the colors and would like it in a larger size, you can return it any time after your purchase (yes any time!) for a larger rug and receive full credit toward your new rug.

Return Policy:

We will refund the purchase price of any item (with the exception of custom orders and light fixtures that have been installed) any time you are unsatisfied for any reason within 30 days after purchase. You will be responsible for shipping back to our Denver store, and items must arrive in the same condition in which you received them. We will send you a return shipping label and deduct the expense from your refund. Returns must be in original packaging. 

If you receive a broken or damaged item, please notify us within 48 hours so that we may place a claim with the shipping company. In the case of furniture deliveries, you must inspect the items upon arrival to warrant that they were received in good condition. If they are damaged or defective, note any issues, take photos and contact Modern Bungalow as soon as possible so that we can work with either the shipping company or the artisan and make it right.