Policies

Shipping Policy: 

We offer free USPS or UPS Ground shipping on all orders, except for furniture. Because of the handcrafted nature of our items, we unfortunately cannot offer express delivery.

If we have the item at the store we will ship it out within 24 hours. 

For the lion's share of our inventory, it's made to order specifically for you by one of our makers. For this reason, delivery time frames are very vendor specific; From 2 weeks for a lamp, to 6 months for a hand knotted custom rug. Look to our individual maker pages for more specific detail. We will always make sure you understand what you are purchasing and why it takes the time it does. 

Furniture Delivery Rates:

We offer flat rate shipping regardless of the size of order or number of items. Our white glove delivery service includes bringing your items safely inside the home, situating them in place and setting them up properly.

Front Range, (Colorado Springs to Ft Collins, including Greely)

Colorado Mountains: $299

Deliveries outside of our delivery radius are handled by our network of white glove delivery partners and include the same level of service for a flat rate of $299 regardless of order size.

Rug Trade-up Policy:

We want you to be happy with your wool rug for a lifetime! If you buy a small size rug (for instance a 2' x 3') and you love the colors and would like it in a larger size, you can return it any time after your purchase (yes any time!) for a larger rug and receive full credit toward your new rug.

Return Policy:

We are a small company who prides ourselves on lifelong relationships with our customers. We always strive for complete satisfaction, but we must stay in business in order to keep serving our customers. Therefore, we will apply the policies below.

We maintain a 30-day return policy on any standard item or express ship furniture. Delivery fees will be deducted from any refund.

For any customized item: Should you discover a manufacturer defect or damage upon delivery, please notify us with 48 hours of delivery, and we will arrange a repair. Items may be picked up or repaired on site, free of charge. We cannot accept returns on custom merchandise.

Redelivery fee will be applied to non-custom merchandise returned or exchanged within 30 days of receipt for reasons other than manufacturer’s defect or damage.

Please Note: Customized merchandise cannot be returned. The beauty of natural materials is the variations of color and grain. Variations in color and grain does not constitute a defect. A 50% deposit is required at the time of purchase; Final balance is collected before delivery.

Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Purchases are not refundable should your ordered items not fit through these areas. For more information, please see our Terms and conditions.

Storage: If you are unable to take delivery of your items when they are ready, no problem! We'll be happy to store them for you for a fee, calculated based on the size of the items and the time needed. If you have any questions, reply to this email or contact us at info@modernbungalow.com.