Policies

 Shipping Policy: 

We offer free shipping on all non-furniture items.

If we have the item at the store we will ship it out within 24 hours. 

For the lion share of our inventory, it's made to order specifically for you by one of our makers. For this reason, delivery time frames is very vendor specific; From 2 weeks for Lamp, to 12 months for a hand knotted custom rug. Look to our individual maker pages for more specific detail. And we will always make sure you understand what you are purchasing and why it takes the time it does. 

Rug Trade-up Policy:

We want you to be happy with your wool rug for a lifetime! If you buy a small size rug (for instance a 2' x 3') and you love the colors and would like it in a larger size, you can return it any time after your purchase (yes any time!) for a larger rug and receive full credit toward your new rug.

Return Policy:

We will refund the purchase price of any item (with the exception of custom orders and light fixtures that have been installed) any time you are unsatisfied for any reason within 30 days after purchase. You will be responsible for shipping back to our Denver store, and items must arrive in the same condition in which you received them. We will send you a return shipping label and deduct the expense from your refund. Returns must be in original packaging. 

If you receive a broken or damaged item, please notify us within 48 hours so that we may place a claim with the shipping company. In the case of furniture deliveries, you must inspect the items upon arrival to warrant that they were received in good condition. If they are damaged or defective, note any issues, take photos and contact Modern Bungalow as soon as possible so that we can work with either the shipping company or the artisan and make it right.