Shipping and Delivery Policy
UPS Ground or USPS regular shipping is free on all orders, except furniture.
Unfortunately we cannot offer express shipping, due to the handcrafted nature of our items.
In-stock items ship the day of order or the next day. We will email you with tracking information as soon as your item(s) are shipped.
Time frames vary widely by item, depending on degree of customization and item type. Please refer to individual product pages or maker pages for specific lead time information on a particular item.
If you live in (or would like to visit!) the Denver metro area, you’re always welcome to pick up online orders at our store during store hours at no charge.
Furniture Delivery Rates:
We offer flat rate shipping regardless of the size of order or number of items. Our white glove delivery service includes bringing your items safely inside the home, situating them in place and setting them up properly.
Front Range: (Ft Collins to Colorado Springs) $99
All Colorado $299
Deliveries outside of our delivery radius are handled by our network of white glove delivery partners and include the same level of service for a flat rate of $299 regardless of order size.
We are a small company who prides ourselves on lifelong relationships with our customers. We always strive for complete satisfaction, but we must stay in business in order to keep serving our customers. Therefore, we will apply the policies below.
We maintain a 30-day return policy on any standard item or express ship furniture. Delivery fees will be deducted from any refund.
For any customized item: Should you discover a manufacturer defect or damage upon delivery, please notify us with 48 hours of delivery, and we will arrange a repair. Items may be picked up or repaired on site, free of charge. We cannot accept returns on custom merchandise.
Redelivery fee will be applied to non-custom merchandise returned or exchanged within 30 days of receipt for reasons other than manufacturer’s defect or damage.
Please Note: Customized merchandise cannot be returned. The beauty of natural materials is the variations of color and grain. Variations in color and grain does not constitute a defect. A 50% deposit is required at the time of purchase; Final balance is collected before delivery.
Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Purchases are not refundable should your ordered items not fit through these areas. For more information, please see our Terms and conditions.
Storage: If you are unable to take delivery of your items when they are ready, no problem! We'll be happy to store them for you for a fee, calculated based on the size of the items and the time needed. If you have any questions, reply to this email or contact us at firstname.lastname@example.org