Customer Experience Specialist

You...

  • ...Love cultivating lasting relationships with customers, coworkers, or anyone!
  • ...Are exceptional at interacting in person, on the phone or digitally. 
  • ...Create an environment where people love to shop & work.  
  • ...Comfortable taking initiative. 
  • ...Enjoy a dynamic atmosphere in a growing company.
  • ...Bring an entrepreneurial spirit, fresh ideas, and a collaborative nature.

As part of our Customer Experience Team, you will be aiding in the customer’s buying journey. From the first interaction, you will be there to listen, educate, and delight them with the best buying experience possible. We focus on the lifetime value of each customer. At Modern Bungalow, we sell as a team. You are working directly with the customer, so everyone else in the store is here to support you. 

Then there's the necessary part of the job, which sometimes makes up the core of your day: Tagging products, checking inventory, working the register, dusting, tidying up, and occasionally moving furniture. 

Schedule
We are a retail business so are weekends are our busiest times.

This shift is Thursday- Monday(5 days, 40 Hours)

Requirements:

  • A genuine interest in people
  • Tech savvy. Comfortable with computers and tablets and quick to learn new software.
  • Good at self education. There is a lot of product information to learn. 
  •  Flexibility, creativity, positivity

About Modern Bungalow: We are a custom home goods store specializing in quality products for your historic home. 3 years ago my wife and I purchased a sleepy little store, full of amazing furniture and devout customers. We decided it had to be shared with the world! We invested in marketing, technology and good people. Now we are growing fast, moving to Old South Gaylord, and expanding our team of rockstars. We work hard to foster a dynamic and supportive environment, where collaboration is rewarded and successes are shared. 

In order to create a customer for life we must do something different. We must create a Virtuous Cycle.

Virtuous Cycle: A self replicating pattern of behaviors,
Creating, and recreating, a better experience for our employees,
customers, & suppliers.

 At Modern Bungalow our virtuous cycle starts with you:

We take care of you;
So you will take care of each other;
So that we can take even better care of our customers;
So that our customers come back time and again and tell their friends;
So that we’ll have more revenue;
With which we can do more things for our community.

Software we use: MS office, Google Docs and Drive, Shopify / Shopify POS, Xero, Trello, Slack. When submitting your resume, write a paragraph about an interesting item from our website and why you selected that item.

This role is full-time and pays $45,000 per year + 401k and QSEHRA.
4 paid holidays & 4 paid floater Holidays
1 week (40 hours) PTO, and a paid vacation between Christmas and New Years.

Email your resume to Info @ Modern Bungalow .com (with the spaces removed of course). Take time to write a nice introduction in your email letting us know who you are and why you want to work for us. I hire people not resumes, so let your personality shine through. 

 We believe that everyone has a place where they can be their best self. At Modern Bungalow we are looking for a very specific set of skills and personality traits. However, those skills and traits are in no way based on or limited to a specific gender, race, age or orientation.